Frequently Asked Questions
IS MY PERSONAL INFORMATION KEPT PRIVATE?
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our Shipping options
CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Before proceed down payment you can cancel an item or change colour. We are unable cancel any order after you proceed down payment. If you need to make any amendments, please call customer care on +6281296920233 for assistance or simply just email to email@example.com
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.